Privacy Policy

1. Introduction

Filax.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered property management platform.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Property details and addresses
• Financial information where payment workflows are enabled
• Identification documents where compliance workflows are enabled
• Communication records with tenants and contractors

2.2 Automatically Collected Information

When you use our platform, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

• Providing and improving our property management services
• Processing transactions and sending related information
• Communicating with you about services, updates, and marketing
• Analyzing usage patterns to enhance user experience
• Complying with legal obligations
• Training and improving our AI systems

4. Data Sharing and Disclosure

We may share your information with:

• Service providers who assist in our operations
• Credit reference agencies and background check providers where those services are enabled
• Deposit protection schemes where required by law; deposit automation is Coming soon
• Legal authorities when required by law
• Contractors and maintenance providers where maintenance workflows are enabled, limited to necessary information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Under applicable data protection laws, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., for tax, accounting, or legal requirements).

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@filax.ai
Address: London, United Kingdom